Order Guidelines

Screen Printing: 24 piece order minimum per design for custom printing and contract printing.

Patches: No order minimum.

Heat Transfers: No order minimum.

Embroidery and Appliqué: No order minimum.

Our preferred artwork format is Illustrator or Photoshop files of at least 300 dpi at 10 inches wide. Photoshop files must include all layers. Illustrator files must have text converted to outlines and all elements must be vectored. 

We CANNOT proceed with an order if the artwork is of poor quality, i.e., 72 dpi at 2 inches wide. Any artwork that we have to fix to make print ready will be billed at $60.00 and hour with a 1 hour minimum.

We DO NOT offer printed samples. A PDF file of your mock up will be emailed to you for approval. It will include all color and sizing information. You are responsible for checking your mock up for artwork accuracy such as: color, placement, spelling and product information. Any changes must be made before final approval. Once the mockup has been approved, 2nd Wind Printing is NOT responsible for any inaccurate or missing information.

After the mockup has been approved and the invoice has been paid, no changes can be made to the order. If you would like to add additional pieces to your order, you will be sent a separate invoice. This may increase turnaround time.

We require all orders to be paid in FULL prior to being put into production. Turnaround time starts once we receive the payment. We accept cash, checks and all major credit cards.

Absolutely NO CANCELLATIONS once payment is received.

We will accommodate rush orders as our production schedule allows. An order will be considered a rush order if payment is received less than 2 weeks before the order deadline. Rush orders are subject to an additional 25% of the order total.

We pride ourselves on our attention to detail, but occasionally things get by us. Customers have 48 hours to inspect and report any damages or defects with the order.

For printing on supplied garments, we require that the following details be provided about the garments: brand, style number(s), color(s), size(s) and total quantity. We suggest that you provide at least one additional piece per style in each color garment for testing ink colors. Be aware that there can be up to 2% spoilage on supplied garments and 2nd Wind Printing is not responsible for replacing anything up to 2%. Any garments packaged in polybags or any type of packaging must be removed prior to being dropped off or additional handling fees will apply.

Our typical turnaround is 2 weeks. If we are extremely busy, our turnaround time may be longer. We will be able to give you an estimated turnaround time during the ordering process. Let us know if you have a specific date that you need your order completed. Rush fees may apply.

Customers must let us know when placing the order if the order will be shipped. Customers are responsible for all shipping and handling costs. Shipping time is not included in our turnaround times. 2nd Wind Printing is not responsible for any delays due to the shipping company.

Screens are the property of 2nd Wind Printing and are not for sale. Screens will be retained for reorder for 6 months from the time of the last order. Screen setup charges are for preparation and maintenance of the screens only. Screen setup charges will be applied at 50% of the original setup cost for reprints after the 6 month period has ended.

Estimates expire in 30 days. Estimates are subject to change upon review of the graphic.

Prices are subject to change without notice.